Raw Cards & Sealed Policy
Last updated: October 9, 2026
The product page’s title, photos, description and selected variant identify what you are purchasing. Check the listing’s language, set, card number, finish, edition, condition and selected variant before purchasing. If there is a listing error or we send an incorrect item, we will work directly with you to resolve it; shipping protection is not required for correcting our error. Contact info@zardocards.com if a detail is unclear or you would like to request additional photos. Photos can help you assess an item; we will confirm whether they show the exact item or a representative example.
1. Raw card condition
We assess ungraded cards using visible surface, edge, corner and structural wear. Condition describes the card as sold; it is not a promise of a particular professional grade. Factory imperfections and centering may affect grading even when a card has little handling wear.
| Condition | Description |
|---|---|
| Mint | No visible wear or defects under ordinary inspection. This is a raw condition assessment, not a guaranteed grading score. |
| Near Mint | Minimal wear, such as slight edge wear or small surface imperfections. |
| Lightly Played | Light edge, corner or surface wear; no significant structural damage. |
| Moderately Played | Noticeable wear, scratches or edge deterioration, without heavy creasing or major bends. |
| Heavily Played | Heavy surface and edge wear; may include creases, scuffing and substantial marks. |
| Damaged | Significant damage such as major creases, bends, tears or stains. Suitability for play or display depends on the actual damage. |
Condition is not a guarantee of future market value. Differences in grading preference alone do not qualify for a change-of-mind return. If the card materially differs from its advertised condition or identity, contact us for review under the Refund Policy.
2. Graded cards
A graded card is sold with the grading company and grade stated in the listing. That grade is the grading company's assessment. We do not promise that another company or a later regrade will assign the same result. Contact us if the card, label, stated grade or holder condition differs from the listing, or if you have an authenticity concern. Holder damage beyond disclosed wear is reviewed on its facts.
3. Sealed product condition
Normal: New or like-new external packaging without disclosed tears, dents or aesthetic damage. Factory wrapping can vary; a generic manufacturing variation is not a guarantee of perfect collectible packaging.
Imperfect: This condition is identified directly in the selected product variant on our website. It describes a complete product sold with disclosed packaging damage, such as dents, box tears or damaged outer wrapping. The listing must explain any broken or ripped seal and what remains sealed. “Imperfect” does not mean we can substitute missing contents or an opened product for an intact sealed product without disclosure and your agreement.
If we find a condition discrepancy before dispatch, we will contact you about keeping the item, an agreed partial refund, a replacement or a refund, as appropriate. We will not treat an undisclosed discrepancy as automatically accepted.
4. Randomized contents and manufacturer issues
Booster packs and other randomized products do not guarantee a specific card, rarity, pull rate or resale value unless the product expressly states a specific commitment. Factory print quality and contents can vary. Contact us about suspected defects, missing manufacturer contents or tampering so we can assess the issue and explain any appropriate manufacturer process. This does not remove any remedy available against us under applicable law.
Mystery bags, gifts and promotional rewards are governed by the contents and conditions disclosed on the relevant product page or offer. For mystery bags, the product page must explain how the bags work, the drop rate or odds of receiving a chase bag, and how chase bags are allocated. Any minimum value, contents or eligibility commitment must be expressly stated. A chase is not guaranteed for an individual purchase unless the offer says so. We will honour express commitments in that offer. We do not imply a guaranteed minimum resale value or odds that were not disclosed.
5. Reporting a discrepancy
Contact us promptly with the order number, item and a description of the discrepancy. Photos of the front, back, damage and packaging are helpful where available. Keep the item and packaging while we investigate. Final-sale rules apply to changes of mind, not to a blanket rejection of genuine description, authenticity or defect concerns. See our Refund Policy.
