Zardo Order Insurance
Last updated: October 9, 2026
Zardo Order Insurance — coverage and claims
Confirmed total loss
For a protected shipment that cannot be located after investigation with UPS and our representative, we assess compensation for the amount actually paid for the covered lost goods. We verify payment, shipment information and any compensation already received. A delay alone does not establish total loss. Investigations may take several weeks, but we do not require you to wait beyond any deadline or remedy imposed by applicable law.
Damage and loss of collectible value
We assess the difference in the affected item's value caused by the verified damage, using the price paid, the listing condition, photographs and the item's remaining condition. For minor packaging damage, an adjustment is often around 15% of the affected item's price; this is a reference, not an automatic rate or maximum. More serious damage, destroyed contents or an item whose collectible sealed condition has been lost require a separate assessment, which may justify compensation up to the full amount paid for that affected item. Opening by customs is reviewed based on the actual damage and loss of condition; it does not automatically mean the entire order is lost.
Preferred resolution
We generally offer store credit first as a proposed resolution, with your agreement. We will explain its amount before issuing it. Store credit is not imposed instead of a monetary refund required by applicable law. Where a monetary refund is due, it is normally issued to the original payment method. Any replacement or return arrangement is explained as part of the resolution.
| Situation | How we handle it |
|---|---|
| Parcel delayed or held in customs | We review tracking with UPS and assist with clearance documents where needed. A temporary hold or missed estimate alone is not a confirmed loss and does not automatically trigger a protection refund. Applicable legal cancellation rights remain available. |
| Parcel confirmed lost or stolen | If protection was purchased, we assess the claim under the coverage terms disclosed at purchase. Without protection, discretionary compensation is reviewed case by case, without limiting mandatory legal remedies. |
| Transit damage | If protection was purchased, we assess the affected products and evidence under the disclosed coverage terms. Compensation depends on the confirmed damage and the applicable approved coverage. Without protection, discretionary compensation is reviewed case by case, subject to legal rights. |
| Wrong item sent or our listing/fulfillment error | Contact us so we can correct the error directly. Shipping protection is not a condition for correcting our mistake. |
Zardo shipping protection costs 3% of the order amount, as displayed at checkout before payment. The protection charge is shown separately so you can review its amount. Keep your order confirmation and contact us to report a shipment that never arrived, cannot be located, or suffered transit damage. We will verify dispatch, tracking and the circumstances before determining coverage. If our team failed to dispatch an order, contact us so we can arrange shipment or the appropriate remedy; protection is not required to correct that fulfillment failure. The protection terms disclosed before purchase govern that additional service. The settlement will identify the covered goods, amount actually paid and any applicable adjustment to taxes or delivery charges. Nothing in this policy excludes amounts that must be refunded under applicable law. Protection is separate from the rights you already have under applicable law; declining it does not waive those rights.
How to contact us
Email info@zardocards.com with your order number and a description of the issue. We request supporting evidence for every claim: tracking and delivery information for non-delivery, and photos of the item and packaging where applicable for damage. Please report delivery damage promptly, preferably within seven days, and keep the item and packaging while we investigate. Explain if photos are unavailable so we can review other evidence. This request does not shorten statutory rights.
Protection applies to the order for which it was purchased and must be purchased before dispatch. Customs duties are not paid by this protection; prepaid duties and other import charges are explained in our Shipping Policy. An unpaid customs charge or temporary hold alone is not a confirmed total loss. Our team works with UPS and our representative Monday to Friday, excluding weekends and public holidays. Investigations may take several weeks and we cannot promise UPS resolution dates; applicable legal rights and deadlines remain available.
For cancellations, returns, payment refunds and our fulfillment errors, see our Refund Policy. The protection terms disclosed when you purchased apply to your order; this update does not retroactively remove prior commitments.
